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Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found …
Starting at $8 per month
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What is Really Simple Systems?
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
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Popular Features
- Customer data management / contact management (33)7.878%
- Role-based user permissions (28)7.878%
- Opportunity management (27)7.777%
- Custom fields (28)7.171%
Pricing
Free CRM
$0
Cloud
2 Users and 100 Company Records
Starter
$15
Cloud
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional
$33
Cloud
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.reallysimplesystems.com/pri…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $8 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Really Simple Systems?
Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.
With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.
Really Simple Systems Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Easy to Use One-Stop Shop
- Supported: Integrated Email Marketing
- Supported: Free customer support
- Supported: Integration with Xero, Sage One an dKashFlow accounting software
Really Simple Systems Screenshots
Really Simple Systems Integrations
- Xero
- Kashflow
- Sage Accounting
- MailSync - Email Integration
- Google Contacts
- Microsoft Calendar
- Google Calendar
Really Simple Systems Competitors
- Insightly
- Zoho
- Capsule
Really Simple Systems Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | UK, Europe, USA, Canada, Australia, New Zealand, South Africa |
| Supported Languages | English |
Really Simple Systems Downloadables
Frequently Asked Questions
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
Really Simple Systems starts at $8.
Insightly are common alternatives for Really Simple Systems.
Reviewers rate Customer data management / contact management and Role-based user permissions highest, with a score of 7.8.
The most common users of Really Simple Systems are from Small Businesses (1-50 employees).
Really Simple Systems Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 75% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.
Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.
Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.
Cons: Limited customization options in organizing account data fields: Some users have expressed frustration regarding the limited options for customizing and organizing account data fields, finding it difficult to tailor the software to their specific needs. Difficulties in reading and locating notes: Several reviewers have mentioned that they find it challenging to read and locate notes within the software, which can hinder their ability to access important information quickly. Cumbersome process of adding contacts to the database: A number of users have found the process of adding contacts to the database slow and cumbersome due to numerous required fields, making it time-consuming and inefficient.
Users recommend the following to improve Really Simple System (RSS): Customize and Explore. Many users recommend taking advantage of the customization options in RSS. They suggest watching the videos to understand the reporting tools and trying out the system for free before making a decision. Users also recommend considering the bolt ons and marketing and enterprise options available in RSS.
Trial and Customization. Users highly recommend trying the trial version of RSS and customizing it to fit individual needs. They find RSS to be a simple and easy-to-use system that offers crucial features for managing prospects and customers. It is suggested to make a list of important needs and compare them to the system's capabilities.
Suitable for Small to Medium-sized Companies. Users believe that RSS is particularly well-suited for small to medium-sized companies that don't require overly complex CRM systems. It is recommended to give oneself time to set up the system, add custom fields, and create reports. Users find RSS beneficial, especially for those with no CRM experience, and suggest it should be among the top three systems evaluated.
Overall, users highly recommend trying RSS, praising its ease of use, value for money, responsive IT support, and helpful features in managing client activity, recording history, and storing documents. It is suggested to compare cost and features when considering RSS as a CRM solution.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
November 26, 2021
Easy and user friendly
Score 8 out of 10
Vetted Review
Verified User
I currently use simple systems to manage employee relations issues and to ensure that team tasks are managed and tracked effectively. This is an organization-wide CRM that assists us with providing traceable workflows and easy-to-access reporting tools.
- Task logging
- Priority management
- Case load management
- Front page reporting could be more flexible.
- Auto email logging is poor and is in bulk text format e.g. signature gets incorporated into the text.
- Sometime times out if not used for a while.
November 25, 2021
Good basic CRM
Score 5 out of 10
Vetted Review
Verified User
We use it to track opportunities/account details and mailing activities. We have many new leads and RSS helps keep a good track of these[.]
- Easy set up
- Clear navigation
- Easy reporting
- Support is good
- We can only add 2 business lines per account[.]
- We can only add 1 owner per account[.]
- The email integration is awful[.]
- CRM mailings - no opportunity to dedupe/resent to unopen etc.
November 25, 2021
Really Simple Systems - Great for Pipeline Reports
I use really simple systems on a daily basis to manage the conversations I'm having with prospective clients and how they're influencing individual opportunities. The main problem the product addresses is pipeline reviews for management, where I can easily display each opportunity I'm working on. From this, we can quickly run through what my next action will be to progress the opportunity, streamlining the review process.
- Pipeline Reviews
- Mail out campaigns
- Listing contacts and their details[.]
- Limited [customization] in reporting[.]
- Notes can be difficult to read and locate at times[.]
- Hard to bulk upload without duplicating contacts[.]
November 25, 2021
Fantastic system
I use really simple systems as a database to log companies to approach for M&A purposes.
- Easy system to use[.]
- The help back up is really useful with quick response times[.]
- The system is easy to modify to accommodate our business needs[.]
- Reporting could be made more user friendly[.]
- Perhaps some of the seminars could be done before 12 noon as I am not always in the office at 4 pm [.]
November 25, 2021
RSS, a great customer management product for our small company
This system has made our job a breeze. It has been very customizable, easy to use and learn[,] and has saved a ton of trees. We used to write everything on paper and file [it] away when done but as we began using this system it has freed us up to travel and work because all of our [clients'] information is right at our fingertips! I highly recommend this software. Also, the customer support has been great.
- Customer Data organized like we like it[.]
- Great reports[.]
- Easy to contact Customer Support
- Organizing Account Data Fields
November 20, 2021
review of RSS
We use it for holding customer details, filing records so all users can access relevant documents simply and easily. We use it to track our projects and to report on such to management and suppliers. We also use it to link to our e-marketing software and update records so we all know who get sent the e-mails
- easy of record entry
- MailChimp integration
- reporting system is easy to use, and modify
- nothing of note
October 09, 2017
CRM
Score 7 out of 10
Vetted Review
Verified User
It is being used across the whole organization, sales and marketing primarily. It helps us keep all client data and marketing information in one spot.
- It is very customizable with regards to adding in fields and specific data points
- The marketing module is easy to use for mass emails.
- Nothing fancy, just really simple
- Reporting can be difficult
- Many items must be fixed by Really Simple personnel
- Mass marketing cannot be supported for high volume users
September 20, 2017
Beginner's Review
Score 9 out of 10
Vetted Review
Verified User
I am currently the only one using at the present time. Planning to train everyone else at a later date. I use it for mass emails and keeping our clients in one program.
- Running reports works well.
- It is easy to compile the information I am looking for.
- The feedback information on a mass email is great. Information is automatically sent to the client list (bounce backs as an example).
- It is a little difficult learning the system for sending emails. I took me a couple of tries to understand the format and how to send it. Some of my photos don't like to drag into the format.
September 07, 2017
Not my first choice
Score 4 out of 10
Vetted Review
Verified User
Really Simple Systems (RSS) is being used across the whole organization. It is a fairly simplistic CRM system but the report options and the ability to enter quarterly data are not simple to use at all. The report screen is complicated and does not always work properly. More often than not, it provides zero results. It is very hit or miss, mostly miss. I have used SAP and more detailed medical CRM systems and they were a bit more user-friendly.
- Large screen
- Easy to add data
- Legible Table of Contents
- Report creation - The reporting format option could be made more user-friendly.
- Add additional options for sales numbers (quarterly, as well as annual)
September 06, 2017
Really Simple Systems Lives up to its Name!
Score 10 out of 10
Vetted Review
Verified User
We switched from a complicated CRM to Really Simple Systems. It lived up to its name. It has all the features we needed, is organized simply, and was easy to learn. [It's] Used in marketing and sales and addresses the problems of keeping up with leads and prospect communications.
- Mass-emailing is pretty easy.
- Adding tasks to a prospect's account is easy. That task automatically becomes part of a list of historical activities when it is completed. That's a far better system than our previous CRM had.
- I love that it easily categorizes accounts by company instead of by person. You can still search and do things by person. But we market to companies, and companies add/lose employees all the time. It's great to have a CRM organized by company as its default/best way to organize accounts.
- Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
August 04, 2017
Excellent and honest feedback
Score 10 out of 10
Vetted Review
Verified User
We use Really Simple Systems as a complete CRM and opportunities management tool. Whilst all members of Business Development team use the system on an hourly basis, the info and reports that are generated impact on the whole business. By using RSS is allows us as a business to forecast better but also it allows use to focus or re-focus attention based on fact rather than a gut feel. It has very much helped us to track and record the interaction with all clients.
- You the user are totally in control of the system so even now if we want to generate a new report or record a different set of info we can change and not wait for a call centre to come back to us in many weeks time.
- The help and support desk is EXCELLENT. When I email them I get an answer normally within one hour. They are spot on with the help but also with their advice about the best way to achieve what we are trying to achieve.
- The ability to change and produce reports that we as a business want and not simply having to work around a set of templates.
- It would be great if one could add field tasks and activities from the opportunity and it would be logged against that task and activity rather than having to go back out of the opportunity and then add it as a task or activity and having to add the name and opportunity etc. details.
August 04, 2017
Really Simple Systems - does what it says on the tin!
Score 7 out of 10
Vetted Review
Verified User
Really Simple Systems is used by a client of ours. It is my job when on site to use the software to load in contact details into the database and to keep a complete record of their details. We use the marketing module to send out regular news articles to target groups of clients.
- Simple easy to use campaign designer. Campaigns are easy to build and there is scope to add in your own images and detail.
- Campaigns can be sent to specific groups of people allowing us to target certain industries or areas.
- Running reports are very useful.
- The database can be customised so that only information you wish to capture is entered into the database.
- Entering the correct criteria to run a report can be tricky.
- Adding contacts to the database can be a slow process as there are so many fields to fill in.